Ethics-Governance: Article: At Your Service: The Ten Commandments of Great Customer Service!

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At Your Service: The Ten Commandments of Great Customer Service! At Your Service: The Ten Commandments of Great Customer Service! By Susan Friedmann, CSP [Editor's Note: While Susan directed her marks specifically to trade show exhibitors, it's great advice in any customer intraction.] Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. The practice of customer service should be as present on the show floor as it is in any other sales environment. The Ten Commandments of Customer Service 1. Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Full Article: http://www.frugalmarketing.com/dtb/ten-commandments.shtml


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