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Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders (Part 1) Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders (Part 1), Alan Wiener. This paper is intended as resource for those concerned with the development of guidelines for online dispute resolution, and as a foundation for discussion rather than a position paper. An effort has been made to objectively summarize principal initiatives in the field, in the hope that this will promote constructive dialogue regarding both facets of online dispute resolution guidelines. Although most of the public attention is focused on business-to-consumer e-commerce, the pertinence of online dispute resolution and the online standards dialogue to resolving business-to-business and offline disputes transactions should not be overlooked. Your selected article and the entire Mediate.com Library are yours for free. First we need a small amount of information to best serve you: I am: a member of the public a mediator (including attorney-mediator) an attorney other dispute resolution professional My area code is: or no area code (International) Thanks for the opportunity to serve you. Privacy Why we ask Part 2 Part 3 End Notes February 15, 2001 TABLE OF CONTENTS INTRODUCTION OVERVIEW OF INITIATIVES GOVERNMENT INITIATIVES Multilateral Initiatives: OECD, EU-US Summits and G-8 European Union United States Canada Australia and New Zealand INDUSTRY INITIATIVES International Chamber of Commerce Business and Industry Advisory Committee to the OECD and Alliance for Global Business Global Business Dialogue on Electronic Commerce Electronic Commerce and Consumer Protection Group Better Business Bureau and BBB Online EuroCommerce Federation of European Direct Marketing Electronic Commerce Promotion Council of Japan CONSUMER INITIATIVES European Consumers' Organisation Transatlantic Consumer Dialogue Consumers International THIRD PARTY TRUSTMARK PROGRAMS Trustmarks and Seals of Approval BBBOnline BetterWeb Seal Clicksure Federation of European Direct Marketing Secure Assure Square Trade TRUSTe Trusted Shops WebTrust Seal Which? Web Trader Trustmark Standards and Certification Electronic Commerce Platform Netherlands TrustUK European Commission e-Confidence Group DISPUTE RESOLUTION PROVIDER INITIATIVES American Arbitration Association American Bar Association Coalition of Internet Dispute Resolvers Society of Professionals in Dispute Resolution and Association for Conflict Resolution Center for Public Resources Institute for Dispute Resolution CONCLUSION ABOUT THE AUTHOR NOTES INTRODUCTION Electronic commerce is a principal catalyst of the 21 st Century global economy. Full Article: http://www.mediate.com/articles/awiener2.cfm |
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