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http://www.wsba.org/media/publications/barnews/2003/sept-03-caryl.htm
A Fresh Look at Attorney-Client Fee Disputes by Michael R. Caryl. You've just hung up the telephone. Your client is angry, upset, disappointed, unreasonable, confused. You are left with his words buzzing in your ear: He is not going to pay your last bill, or thinks your fee is too high for the result achieved, or has decided to replace you with another lawyer. What once seemed like a good relationship and fee prospect is suddenly in jeopardy. You have answered his questions honestly and tried to soothe him, but you're still powerless to prevent your client from becoming your adversary. This unfortunate circumstance confronts all of us at least once in our careers. Before you take action, you need to know what the client's rights are, as well as your own. This article offers some commonsense advice on how to get paid, using a positive, cooperative attitude toward your client. It is based on 25 years of experience extracting fees from more than a few disgruntled and recalcitrant clients. Included are some suggestions on how to put your best foot forward in court or arbitration. In this client-friendly environment, a positive strategy can help you recover a fee you can live with. Build Your Record Before the Termination or Fee Dispute BeginsNot all problem clients terminate their lawyers, but the client who fires you is likely to send early signals of disgruntlement. Similar warning signs tend to predate a fee dispute. Engaging the grievances expressed by the problem client with professional concern can civilize the ordeal and even preempt a termination or dispute.

Full Article: http://www.wsba.org/media/publications/barnews/2003/sept-03-caryl.htm

2006 Ethics-Governance.com