Ethics Governance
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Exit Interviews: Adding Compliance (Ethikos) Exit Interviews: Adding Compliance (Ethikos) May/June 2005 - By Emily Layzer Sherwood. The Exit Interview: A Final Compliance check. While most companies spend considerable time and resources on employee recruitment and hiring, many are now rediscovering the importance of learning from their departing employees. Spurred on by the revised federal Sentencing Guidelines for Organizations and judicial decisions holding companies to higher standards, organizations are increasingly gauging the ethical climate of their firms—not to mention specific code of conduct infractions—through the exit interview.The exit interview grew in popularity during the nineteen seventies as organizations scrambled to reduce employee turnover, enhance their working conditions, and ultimately improve overall performance. Yet too often those interviews “simply weren’t effective,” notes Richard Kusserow, President of National Hotline Services, a professional hotline service that provides around-the-clock exit interviews. “If the supervisor did the interview, much of the time he or she was part of the problem,” throwing a chilling effect on employee candor. If the human resource officer performed the interview, often it was done perfunctorily, and rarely was information shared with the compliance officers within the firm. In either scenario, employees felt reluctant to speak honestly for fear of immediate repercussions on the job or a poor reference in their job search.Regaining statureBut the exit interview appears to be regaining stature in the workplace. One important reason for its new prominence is that it is seen as a powerful tool for identifying legal minefields such as sexual harassment or discrimination. Roy Snell, CEO of the Society of Corporate Compliance and Ethics (Minneapolis), argues that “it is foolish not to take the little time required to perform exit interviews and find out if there are any problems that have either not been shared or not been resolved properly. Full Article: http://www.singerpubs.com/ethikos/html/exitinterviews.html |
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2006 Ethics-Governance.com |
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