Ethics-Governance: Article: Customer Service: Accept Responsibility for Fixing Errors

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Customer Service: Accept Responsibility for Fixing Errors Customer Service: Accept Responsibility for Fixing Errors The key to integrity online? Accept resonsibility! © 2001 by jl scott [Editor's Note: I received three articles in close succession, offering different slants on customer service. jl scott (lower case at the author's request) talks about accepting responsibility, Tim Geiger discusses building loyalty through great service and great employees, and Wally Bock demonstrates the power of a strong, informed staff through his own experience. At the bottom of each, you'll find direct links to the others.] While I was growing up, my daddy used to tell me, "It's your decision. You have to make it. But be prepared to take responsibility for whatever decision you make." Yikes! Now, THAT will make a kid stop and think! Stepping up to the plate to take responsibility is one of the things I look for in those I choose to do business with. There can be no higher ethical standard. In our online businesses, we make decisions every day. Full Article: http://www.frugalmarketing.com/dtb/customerservicepart1.shtml


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