Ethics Governance
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American Electric Power's Ethics Interviews (Ethikos) American Electric Power's Ethics Interviews (Ethikos) May/June 2000 - By Andrew W. Singer. AEP’s Ethics Interviews Are ‘About The Passion Of The People’Like other companies getting serious about ethics, American Electric Power (Columbus, OH) pondered the evaluation question: How could the company gauge the effectiveness of its ethics/compliance efforts? As with other corporations, they began several years back with pencil and paper surveys, asking questions like: How effective is ethics training?But this wasn’t entirely satisfactory. Pencil and paper surveys have their uses, but they offer up "cold data," notes Al Moeller, Jr., Manager, Corporate and Environmental Compliance. A company also needs to know "about the passion of the people," i.e., what employees really feel about the company and its ethics.So in late 1996 AEP took a new approach. It interviewed—both individually and in group sessions—a sampling of employees, 300 overall. The aim was to interview these people at regular intervals—every three years—to see what changes, if any, had occurred in their perceptions of the company and its ethics. These interviews later became known as the "300 Interviews."A cross-sectionThose interviewed represented a cross-section of the company, geographically and functionally. Even the utility’s line mechanics participated. So did senior managers. Employees who had been with AEP for only a short time were not included—they wouldn’t know enough about the company to make a useful contribution, it was thought. Otherwise, Moeller made only one request of the supervisors who selected most of the participants: "We asked for people who were vocal." They were not looking for people who were supportive of the company, or employees who were particularly negative—"just people who would talk." Overall, "We didn’t know the people selected" until they appeared for interview.Small groups, various locationsWorking with outside consultant Tim Mazur, many interviews were conducted in small groups of four to six people. Full Article: http://www.singerpubs.com/ethikos/html/aep.html |
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2006 Ethics-Governance.com |
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